Frequently Asked Questions

1. What products does ReptiCove offer?

ReptiCove focuses on reptile enclosures, heating and lighting equipment, thermostats, humidity control products, and habitat accessories.

2. What reptiles do you provide supplies for?

Our collections include supplies for bearded dragons and leopard geckos, along with equipment categories for different reptile habitat needs.

3. Where do your products ship from?

Products may ship from warehouses in the United States or from international fulfillment locations, including China. The shipping origin depends on product availability and fulfillment arrangements.

4. How long does shipping take?

Order processing and delivery times depend on the product, shipping origin, and destination. Please review available shipping information before checkout and consult our Shipping Policy.

5. How much does shipping cost?

Available shipping options and charges are displayed at checkout before you complete your purchase.

6. How can I track my order?

When tracking information is available from the shipping carrier, it will be provided to you. If you need assistance, please contact us with your order number.

7. What if my item arrives damaged or incorrect?

Please contact ReptiCove as soon as reasonably possible. Include your order number, a description of the issue, and photographs if available. We will review the issue and provide an appropriate resolution in accordance with applicable law.

8. How do I choose the right equipment for my reptile?

Check the product specifications, enclosure dimensions, manufacturer instructions, electrical requirements, and the needs of your reptile species before purchasing.

You can also explore our Care Guides for additional habitat information.

9. How do I contact customer support?

Visit the Contact page on our website and submit your inquiry. If your question concerns an existing order, please include the order number.